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A Broad Empirical Study of IT Security Practioners

Security of information technology (IT) has become a critical issue for organizations as they must protect their information assets from unauthorized access and quickly resume business activities after...

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The Challenges of Using an Intrusion Detection System: Is It Worth the Effort?

An intrusion detection system (IDS) can be a key component of security incident response within organizations. Traditionally, intrusion detection research has focused on improving the accuracy of IDSs,...

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Toward Understanding the Workplace of IT Security Practitioners

Security of information technology (IT) has become a critical issue for organizations as they must protect their information assets from unauthorized access and quickly resume business activities after...

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Management of IT Security in Organizations: What Makes It Hard?

Security of information technology (IT) has become a critical issue for organizations as they must protect their information assets from unauthorized access and quickly resume business activities after...

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Towards Improving Mental Models of Personal Firewall Users

Windows Vista’s personal firewall provides its diverse users with a basic interface that hides many operational details. However, our study of this interface revealed that concealing the impact of...

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Mobile Applications for Public Sector: Balancing Usability and Security

Development of mobile software applications for use in specific domains such as Public Security must conform to stringent security requirements. While mobile devices have many known limitations,...

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Usability Study of Windows Vista’s Firewall

Windows Vista is shipped with a built-in personal firewall. The firewall has lots of new features over its predecessor, XP’s firewall. But, previous studies showed that Vista’s firewall have a set of...

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Usability of Windows Vista Firewall: A Laboratory User Study

In this project we conducted a user study of Microsoft Windows Vista Firewall: a lab study followed by a questionnaire to evaluate the usability of Vista’s personal firewall. Our results show that the...

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A Usability Analysis of Microsoft Windows Vista’s Firewall

The usability of personal firewalls has not received a significant amount of attention in the literature. However, it is essential that these firewalls - which are used by the lay end-user to protect...

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Security Practitioners in Context: Their Activities and Interactions with...

This study investigates the context of interactions of IT security practitioners, based on a qualitative analysis of 30 interviews and participatory observation. We identify nine different activities...

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Usability Meets Access Control: Challenges and Research Opportunities

This panel discusses specific challenges in the usability of access control technologies and new opportunities for research. The questions vary from “Why nobody, even experts, uses access control lists...

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Revealing Hidden Context: Improving Mental Models of Personal Firewall Users

The Windows Vista personal firewall provides its diverse users with a basic interface that hides many operational details. However, concealing the impact of network context on the security state of...

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Revealing Hidden Context: Improving Mental Models of Personal Firewall Users

The Windows Vista personal firewall provides its diverse users with a basic interface that hides many operational details. However, concealing the impact of network context on the security state of the...

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User Centered Design of ITSM Tools

IT Security Management (ITSM) requires collaboration between diverse stakeholders, has an environment of numerous technological and business specializations (is complex), has many issues that need to...

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Revealing Hidden Context: Improving Users' Mental Models of Personal Firewalls

Windows Vista’s personal firewall provides its diverse users with a basic interface that hides many operational details. However, our study of this interface revealed that concealing the impact of...

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A Multi-method Approach for User-centered Design of Identity Management Systems

Identity management (IdM) comprises the processes and infrastructure for the creation, maintenance, and use of digital identities. This includes designating who has access to resources, who grants that...

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A Case Study of Enterprise Identity Management System Adoption in an...

This case study describes the adoption of an enterprise identity management(IdM) system in an insurance organization. We describe the state of the organization before deploying the IdM system, and...

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Towards Developing Usability Heuristics for Evaluation of IT Security...

Evaluating the usability of specific information technology (IT) security tools is challenging. For example, laboratory experiments can have little validity due to the complexity of real-world security...

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Preparation, detection, and analysis: the diagnostic work of IT security...

Purpose — The purpose of this study is to examine security incident response practices of IT security practitioners as a diagnostic work process, including the preparation phase, detection, and...

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Investigating an Appropriate Design for Personal Firewalls

Personal firewalls are an important aspect of security for home computer users, but little attention has been given to their usability. We conducted semi-structured interviews to understand...

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Investigating User Account Control Practices

Non-administrator user accounts and the user account control (UAC) approach of Windows Vista are two practical solutions to limit the damage of malware infection. UAC in Windows Vista supports usage of...

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Do Windows Users Follow the Principle of Least Privilege? Investigating User...

The principle of least privilege requires that users and their programs be granted the most restrictive set of privileges possible to perform required tasks in order to limit the damages caused by...

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"I did it because I trusted you": Challenges with the Study Environment...

We recently replicated and extended a 2009 study that investigated the effectiveness of SSL warnings. Our experimental design aimed to mitigate some of the limitations of that prior study, including...

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Expectations, Perceptions, and Misconceptions of Personal Firewalls

In this research, our goal is to better understand users' knowledge, expectations, perceptions, and misconceptions of personal firewalls. We conducted interviews with 30 participants and analyzed the...

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Guidelines for Designing IT Security Management Tools

An important factor that impacts the effectiveness of security systems within an organization is the usability of security management tools. In this paper, we present a survey of design guidelines for...

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